Customer Service Representative

Job Summary:

The role of the Customer Service Representative is to be a customerfocused by putting people first during every interaction, inspiring trust by being courteous, empathetic, and a service professional. Create simplicity by effectively using knowledge of plans, products, procedures and systems to provide information and resolve issues, resulting in enhanced customer satisfaction and retention. The Customer Service Representative position is designed to join forces across Aetnas window to our members, providers, physicians and hospitals. As a Customer Service Representative, you must rise to the challenge with the image you project over the telephone and how you handle the callers situation is the publics perception of Aetna. We provide a human connection when it is needed most.

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced humancentric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Qualification:

• Must live in the EST time zone area
• Experience in a production environment.
• Customer Service experiences in a transactionbased environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate.
• Strong communication and problemsolving skills Empathy towards customers needs and concerns
• Strong computer navigation and typing skills
• Ability to manage multiple tasks in a transaction / high volumebased environment
• High School Diploma, G.E.D. or equivalent experience

This pay range represents the base hourly rate or base annual fulltime salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Benefits:

• The Company offers a full range of medical, dental, and vision benefits.
• Eligible employees may enroll in the Companys 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.
• The Company provides a fullypaid term life insurance plan to eligible employees, and shortterm and long term disability benefits.
• CVS Health also offers numerous wellbeing programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.
• As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.
• Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.